Shipping & Returns

How long will it take to receive my order?

We print and fulfill all our products on demand once you place an order. It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. We typically process in 2-3 days unless there are extreme circumstances.

Here are the shipping times for each shipping method we offer:

  • Overnight: next day delivery in the US
  • Express: 1-3 business days in the US, Canada, and internationally
  • Standard (Flat): 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally
Do you offer shipping with tracking?

Yes, all shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.

Do all items in orders always ship together?

There are some products that we’ll ship separately due to packaging differences.

These products are: mugs, stickers, snapback hats.

If I choose a faster shipping rate, will you fulfill my order faster too?

All orders shipping with the Overnight delivery method for US domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue.

Returns

How do I report a problem with my order?

If you have a problem with your order please email: support@builtinbuffalofs.com with your order # and the name on the order. We will contact you on how to resolve your issue. Please DO NOT RETURN your item before contacting us.

Be aware that we may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local shipping office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to the sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the customer. Please reach out to us at support@builtinbuffalofs.com and we will try and resolve the issue.

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to support@builtinbuffalofs.com, then we’ll gladly send a replacement at no cost to you.

 

How are returns handled differently when comparing quality concerns or customers changing their minds?

Any returns or problems that occur because of an error on our part will be handled at our expense.

If you would like to exchange or return a product without any defect or due to a wrong size being ordered we will offer you a discount code & free shipping on a purchase of a new item or a different size. The return shipping cost would be at your expense. Please contact support@builtinbuffalofs.com before returning your items. We will do our best to work with you if you just reach out. We understand things happen. Let’s talk!

If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.